Process
How an engagement works
A simple, transparent process, whether you’re opening your first venue or turning around your fifth.
- 1
Initial consultation & assessment
A conversation about where the venue is and where you want it to go, followed by a site visit and a look at the numbers.
- 2
Custom proposal & scope
A written proposal with clear goals, deliverables, timeline and fees, so everyone knows what success looks like.
- 3
Implementation & on-site support
Hands-on work with you and your team: on the floor, behind the bar and in the office, not just in a report.
- 4
Follow-up & performance review
Checking results against the goals we set, refining what needs it and making sure the changes hold.
Principles
What you can expect
Real service first
We watch the venue run before we recommend changes. The problems that matter show up on the floor.
Clear scope, clear fees
You get goals, deliverables, timeline and cost in writing before any work starts.
Built with your team
Plans are made with the people who will run them, so they stick after we leave.
Measured results
Each engagement has a small set of measures agreed up front, reviewed at the end.
Cheers to what’s next
Step one is a conversation.
Opening something new, fixing what isn’t working or planning what’s next: it starts with a conversation.
Schedule a consultation